Overview

As ITSM & Vendor Management Specialist, you will join GISD's Transversal Governance Team to steer service governance and vendor oversight. You'll bridge ITSM discipline with strategic vendor management to deliver enterprise-wide transparency and cross-functional alignment. The role focuses on governance, performance management, and stakeholder engagement rather than hands-on operations.

You will influence outcomes and drive continuous improvement across multiple pillars, shaping reliable and cost-efficient infrastructure delivery.

Compensaciones / Beneficios Hybrid work plan

Adaptable Remuneration Plan

Wellwo wellness platform

Wellhub gym network access

Global Family Leave Policy

Stock ownership program

Responsabilidades

Own and publish consolidated Infrastructure KPI/SLA dashboard and monthly availability report across pillars

Maintain Major Incident & Post-Mortem Register, driving root-cause analysis governance and preventive actions

Enforce observability and ITSM process standards (incident, problem, change, request, knowledge) across ServiceNow

Drive Continuous Service Improvement initiatives and present outcomes to leadership

Govern aggregate service health and partner with pillar operations teams for instrumentation and accountability

Produce Vendor Performance Scorecards and coordinate QBRs/BRs for strategic vendors





Act as governance point for strategic vendors, surfacing risks and opportunities to Infrastructure leadership

Support RFPs, sourcing events, contract negotiations, renewal planning with Procurement/Legal

Identify vendor consolidation, optimization, and cost-efficiency opportunities across the portfolio

Requisitos principales Bachelor's degree in Computer Science, Engineering, IT, or related discipline

6–8+ years of experience in IT infrastructure, governance, service management, or vendor management

ITIL v4 Foundation certification

Hands-on expertise with ServiceNow (ITSM, ITOM)

Proven track record defining SLAs/KPIs and building executive dashboards (Tableau preferred)

Contract lifecycle management experience

Experience negotiating with hyperscalers and tier-1 vendors (Cisco, Microsoft, AWS, etc.)

Financial acumen: TCO, CapEx vs OpEx, chargeback/showback, cost optimization

Strong cross-functional collaboration with Procurement, Finance, Legal, Security, EA, and PMO

Excellent written and executive-level verbal communication in English

Analytical, data-driven, outcome-oriented mindset

Cross-functional collaboration

Stakeholder influence without direct authority

Executive communication

ServiceNow ITSM/ITOM

ITIL v4 Foundations

Tableau (dashboard building)

📌 ITSM & Vendor Management Specialist (Barcelona)
🏢 Schneider Electric
📍 Barcelona