Overview As Product Onboarding Team Lead for the Italian market, you guide onboarding excellence within our Customer Experience function. You will recruit, coach, and scale a 6–7 person onboarding team to hit tenure and retention targets. You'll implement strategies to shorten onboarding duration while boosting customer satisfaction and retention.

The role combines leadership with hands-on optimization in a fast-paced, growth-focused company that values inclusion and talent development. Compensaciones / Incentivos Alan as private health insurance Wellhub gym and wellness benefits Cobee for expenses Language classes Breakfast in the office and organic fruit Nora discounts Responsabilidades Develop and execute a recruitment strategy for Onboarding Specialists Lead a 6–7 person onboarding team to achieve targets Monitor performance metrics and address gaps Implement strategies to increase retention and reduce onboarding duration Provide continuous feedback and motivate the team Foster a high-energy, engaging work environment Ensure consistency in meeting duration and retention goals Requisitos principales B2B SaaS experience Team Lead experience in a Customer Experience context with a track record in retention and onboarding Fluent in English and Italian Strong analytical and problem-solving abilities Ability to manage multiple priorities in a fast-paced setting Passion for technology and customer service Knowledge of the HR industry is valuable Strong communication and adaptability skills Experience with project management methodologies is a plus strong communication adaptability leadership B2B SaaS experience customer experience metrics project management methodologies

📌 Lead Recruiter (Barcelona)
🏢 Factorial Hr
📍 Barcelona