At the Straumann Group, we're on an exciting journey of growth, innovation, and impact – driven by our mission to improve oral health and transform millions of lives worldwide. United by a shared goal, we give our best every day and cultivate a performance-oriented, player-learner culture that fosters collaboration, curiosity, and ambition. Act as the main logistics partner for Ortho and own the end-to-end transportation and distribution process, from manufacturing handover through customs clearance and delivery follow-up Own courier OTIF, lead time, and logistics cost performance through reporting, root-cause analysis, and corrective actions Work with the Logistics Control Tower (LCT) team to monitor shipments and coordinate resolution with carriers, plants, customer care, customs, procurement, and local teams Review service provider performance, participate in QBRs, and partner with Logistics Procurement on service, compliance, and cost improvements Ensure billing, invoicing, claims, ticket follow-up, and contractual terms with couriers and logistics providers are properly managed Lead or support logistics workstreams such as transport setup changes, new lanes, service model adjustments, and contingency planning Strengthen governance, simplify escalation routines, improve KPI visibility,



and standardize ways of working across the Ortho logistics model Partner with Production, Customer Care, subsidiaries, and the wider Ortho network to resolve customer-impacting issues involving logistics Act as the connection point into the wider GLD organization and align with adjacent supply chain teams when required, while keeping logistics as the core focus of the role Bachelor's or Master's degree in Supply Chain, Logistics, International Trade, Business Administration, Engineering, or a comparable field Extensive relevant experience in logistics, transportation, distribution, or supply chain operations, ideally in an international matrix environment courier / express network experience is a strong advantage Experience driving process improvement, governance, and operational discipline in complex or evolving business environments Good knowledge of international transportation, customs, trade compliance, and distribution processes, continuous improvement or project management training is an advantage Strong Excel skills and confidence working with operational data, dashboards, and shipment visibility tools You demonstrate strong ownership and business partnering skills while staying close to operational realities You are fluent in English.

Proficiency in Chinese (Mandarin) and/or an additional European language is an advantage

📌 Logistics Business Partner (m/f/d) (Madrid)
🏢 Straumann Group
📍 Madrid