Overview

As Program Manager CPS, you own a key client program end-to-end, ensuring operations meet client requirements, KPIs and service expectations. You coordinate between client, KAM/CRM, technical consultants and global operations to keep the program aligned across the network. Most work is internal with a smaller portion engaging the client to clarify needs and close gaps.

You drive process improvements, audits, and rollout of program changes that translate client demands into operational excellence.

Responsabilidades

Monitor and report program KPIs (service delivery, turnaround time) daily/weekly and drive corrective actions across labs and operations until KPIs recover

Coordinate with general operations, laboratories, KAMs, CRM and technical consultants to deploy client requirements across BV network

Translate client requirements into clear operational instructions and ensure deployment across the network

Engage with client to understand expectations, close service gaps and align on priorities

Resolve issues via internal processes (IMP/CAR),



document actions and follow-ups, and escalate recurring problems

Coordinate program, technical and in-line QC audits and push for simplification and standardization

Translate client-driven changes into operational requirements and lead their rollout across internal stakeholders

Design and deliver program training for labs and operations (MyLearning, webinars, conferences, video calls) for consistent application

Requisitos principales experience in program management and cross-functional coordination ability to monitor KPIs and drive corrective actions ability to translate client requirements into operational instructions strong stakeholder management and cross-cultural collaboration auditing and continuous improvement mindset training design and delivery experience cross-functional collaboration problem-solving communication experience with program-monitoring and reporting tools

Microsoft Excel

PowerPoint

📌 Manager (Lugo)
🏢 Bureau Veritas
📍 Lugo