Overview

Join Preply as Fraud Prevention Manager to lead the Fraud Operations team within Customer Care, safeguarding the marketplace's financial integrity at general scale. You will shape strategy, governance, and day-to-day operations, coordinating with Product, Payments, and Finance to embed fraud risk into decision-making. You'll translate frontline observations into actionable requirements that drive the detection roadmap and improve KPIs like chargeback rate and false positives.

You'll develop talent, foster a culture of rigor and accountability, and present insights to senior leadership. This role offers the chance to impact millions of learners and tutors by strengthening trust and shaping how

Compensaciones / Beneficios monthly allowance for lessons on Preply.com

Learning & Development budget time off for self-development equity health insurance relocation package

Responsabilidades

Lead and develop a team of Fraud Specialists, establishing performance expectations and a high-judgement culture

Own the Fraud Operations roadmap and align priorities with wider business goals

Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks

Define and improve Fraud Ops KPIs (chargeback rate, dispute SLAs,



false positives, exposure)

Establish governance with Finance and leadership for risk reviews and threshold calibration

Translate day-to-day fraud observations into actionable requirements for Product and Data to shape detection roadmap

Collaborate with Product, Payments, and Finance as the primary fraud authority

Oversee workforce planning to ensure operational resilience

Present fraud performance and strategic recommendations to senior leadership

Drive continuous process improvement through root-cause analysis and tooling evolution

Requisitos principales 6-8+ years in fraud operations, payments risk, or financial crime with people management experience

Proven track record leading fraud or risk operations in marketplace/fintech/e-commerce

Deep expertise in fraud investigation, chargeback management, and detection workflows

Experience owning operational KPIs and translating data into decisions

Strong leadership and people management

Strategic thinking and cross-functional collaboration

Data-driven decision making and effective communication

Fraud investigation methodology

Chargeback management

Fraud detection workflows

📌 Manager, Financial Management (Barcelona)
🏢 Preply
📍 Barcelona