Overview In this role you lead the Business Solutions strategy to enhance efficiency, effectiveness and scalability within LatAms Customer Value Management. You bridge business teams with IT and external partners to design, implement and drive adoption of technology-enabled solutions. You will drive process optimization, automation, and AI-driven capabilities to improve decision-making and customer value.

This position offers the chance to shape transformation across functions and contribute to a high-impact value modernization effort.

Responsabilidades

Define and execute the Business Solutions roadmap aligned with CVM, Operations and IT priorities

Identify opportunities to improve processes, productivity and operational effectiveness via technology and automation

Act as primary interface between CVM and IT, Data, Digital and external partners

Gather, prioritize and translate business requirements into scalable technology solutions

Coordinate evaluation and implementation of solutions including AI, automation, RPA and digital platforms

Lead adoption of AI-driven capabilities to enhance decision-making and efficiency

Lead process redesign initiatives to simplify operations and reduce manual work

Promote automation of recurring processes, reporting and workflows

Identify opportunities to leverage customer data and advanced analytics within processes

Coordinate solution implementation, testing and business validation for successful deployment

Define and monitor KPIs to measure impact of implemented solutions





Ensure alignment between business priorities, tech capabilities and delivery roadmaps

Drive continuous improvement and innovation across CVM processes and operating model

Collaborate cross-functionally with CVM, Marketing, Operations, Finance, IT, Data and Digital teams

Requisitos principales 7+ years of experience in Business Transformation, Business Solutions, Process Excellence, Consulting, Digital Transformation or similar roles

Bachelors degree in Engineering, Business Administration, Information Systems or related fields

Strong analytical, strategic and problem-solving capabilities

Experience leading business transformation and process optimization initiatives

Strong understanding of business process automation, workflow redesign and operational excellence

Experience gathering business requirements and translating them into technology solutions

Knowledge of AI, Generative AI, RPA, workflow automation and digital platforms

Experience managing technology implementation projects with IT and business stakeholders

Strong stakeholder management and cross-functional leadership capabilities

Ability to simplify complex business problems and translate into practical solutions

Experience in recurring revenue industries (telecom, SaaS, utilities, insurance or similar) valued

Fluent in English and Spanish; Portuguese a plus analytical mindset strategic thinking problem-solving

AI, Generative AI

RPA workflow automation

📌 Manager of Business Solutions - Customer Value Management & Strategy (Madrid)
🏢 Verisure
📍 Madrid