We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it's creating real impact. We've just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. As a category-defining company, we're shaping what the future of learning looks like at global scale.

Every

Preply lesson sparks change, fuels ambition, and drives progress that matters.

Joining

Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. Welcome to Preply's Customer Experience squad — the team responsible for frictionless journeys and exceptional support for our integral community of learners and tutors. we are the guardians ofthe user experience. This means monitoring performance, diagnosing problems, and driving continuous improvements cross-functionally.

If you're energized by data, problem solving, and leading cross-functional improvements, this role is for you. We're looking for a Senior Expansion Experience Specialist to own the customer experience across Preply's expansion — new geographies and subject areas. Think of it as building the rulebook and the playbook — then using data to keep improving both.

Monitor performance, spot trends, and diagnose root causes. Turn data and customer insights into clear recommendations for Product, Growth, Customer Care, Supply Operations, and Localization.



Build a feedback loop between expansion markets and global teams — turning local learnings into company-wide improvements.

Drive go-to-market readiness, in partnership with the Supply Operations and Customer Care Change Management teams — ensuring the right tools, workflows, and team knowledge are in place before go-live. Proven track record leading cross-functional initiatives, geographic expansion, or new vertical launches end-to-end, with clear outcomes. ~ Analytical and data-savvy: root-cause analysis, translating insights into business and product recommendations. ~ Excellent program and project management skills. ~ Experience writing or owning customer-facing policies or operational processes. ~ Strong communication, stakeholder management, and influencing skills. SQL and BI fluency (e.Com, Learning & Development budget and time off for your self-development; A competitive financial package with equity, leave allowance and health insurance;

We offer an attractive relocation package to join us in our Preply Barcelona Hub Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion.

Challenge, disagree and commit - We value open and candid communication, even when we don't fully agree. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company.

📌 Manager - Program Management (Cataluña)
🏢 Preply
📍 Cataluña