We are looking for a dynamic Supply Operations Lead to supercharge our central supply operations, with a razor‐sharp focus on Funnel Management (Driver Acquisition & Retention) and elevating the overall Driver Experience (Engagement, Education, & Communication). You will champion the voice of our markets by channeling structured local feedback into global program designs, bridging local needs with scalable operational mastery to deliver world‐class experiences across our diverse European footprint. Act as the key interface between central and local teams, cascading priorities and frameworks while providing structured feedback on market insights, regulatory risks, and operational constraints to influence global program design, and scaling best practices across markets Translate global strategies into clear regional plans, operating procedures, defining ownership, timelines, success metrics, and governance structures to ensure consistent execution across all markets.

Analyse driver retention performance, align stakeholders on key initiatives, and drive continuous improvement across teams Supporting markets and Marketplace teams with engagement and acquisition initiatives to steer supply levels towards targets Support in building and improving end‐to‐end communication strategies across different channels tailored specifically for our drivers and maximising retention and engagement, in collaboration with local ops, marketing and other central teams Defining and improving driver training based on needs and observed trends in collaboration with Marketing, Quality of Service,



and Product Identifying opportunities to improve the product experience for new drivers and provide prioritised, data-backed recommendations to product teams. Designing, testing, and scaling proactive support initiatives to help new drivers succeed from day one, across their onboarding journey 6 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace or mobility, inc previous experience in leading people ~ Proven track record of scaling operations across multiple markets or business units, ideally within European contexts ~ Experience with process design, optimization, and cross-functional project management ~ Background in data analysis and using metrics to drive operational decisions ~ Fluent in English + Additional European languages (German, French, Portuguese, Italian, Spanish) are a plus but not mandatory Flexible working arrangements Health Insurance Plus more local benefits depending on your work location! Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. We are a integral, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun.

📌 Office Operations Lead (Cataluña)
🏢 Freenow by Lyft
📍 Cataluña