Atida is one of Europe's leading online pharmacy groups, serving customers across 8 markets. In Iberia we operate through Atida Mifarma ("your pharmacist online") and Dosfarma, two of the most recognised names in the Spanish online pharmacy and parapharmacy market, generating close to €100M in annual turnover with a team of some 120 people. That commercial position rests on an operation of real scale: ~1.5M orders shipped per year, ~700,000 customers served, a catalogue of 25,000+ products, and an organisation of 60–80 people (employees and outsourced) across warehouse, logistics and customer service, absorbing seasonal and promotional peaks that multiply daily volume several times over.

We are looking for an Operations Director to take full ownership of that operation and to build the platform for our next phase of growth.

The mandate spans three domains: warehouse and logistics, customer service, and the transformation agenda that will reshape how we operate. The business is growing at double digit rates year on year and the current operating model will not carry it on its own: the logistics operation has to be redesigned to scale, starting with the processes themselves and extending to capacity, footprint and the systems that support them.

You will not do this alone: our Group VP Logistics acts as a thought partner on the critical design decisions, bringing network engineering depth and the practices already proven across Atida's eight markets. Run the Warehouse and Logistics Operation ● Own the Albacete fulfilment centre end-to-end: inbound, storage, picking, packing, dispatch and returns. ● Carry the operational P&L;: productivity,



cost per order, service level, quality and safety. ● Size and flex the operation through peaks and lows, managing temporary labour partners and shift planning. ● Monitor the performance of outsourced warehouse operations, including SLA design, productivity targets, staffing, cost control, quality standards and Manage carrier relationships and last-mile performance, from cost negotiation to the business case, run the selection, and lead the implementation through go-live Warehouse sizing and layout: capacity planning, storage strategy, and the Run projects with real discipline: scope, budget, milestones, risk, and a plan for Own contact volumes, response and resolution times, and quality of interaction. ● Build the feedback loop from customer contacts back into product, warehouse, Drive Performance and Process Improvement ● robust business cases, implementation plans and post-implementation performance Partner with commercial, procurement, finance and tech to align capacity with the Represent operations in the Iberia leadership team and in group forums. ● Optimise slotting, storage policies and warehouse capacity to maximise space operation as Site Manager, Operations Manager or Platform/Plant Director. ● disruption,



training and data quality. ● Background in contract logistics with a 3PL or 4PL operator (DB Schenker, DHL, similar), or in the in-house operation of a high-volume eCommerce or retail business. ● Proven track record improving warehouse productivity through process Management of large operational teams (50+ FTE, direct and through temporary labour partners), including works council and union relations in a Spanish context. ● Strong command of operational KPIs and data; advanced Excel and comfort with WMS/ERP/BI environments. ● Fluent in Spanish and English (written & spoken) — English is our group working Valued: customer service or contact centre management, particularly where you have visibly lifted the quality of the experience and not only its cost; B2C eCommerce warehouse automation projects; Owner, not administrator: you treat the operation as your business and you are the Present on the floor: you lead from the warehouse, not from a slide, and your teams Strong people leader: you develop managers, hold difficult conversations, and build a Full ownership of the operational engine of an €100M eCommerce business, with a seat at the Iberia leadership table A direct line to the Managing Director and a Group VP Logistics as thought partner on the complex projects: group-wide best practice and senior network engineering on call, withthe decisions and the delivery yours to own A highly competitive compensation package (base salary + annual bonus + adaptable benefits) Relocation package for candidates moving to the Albacete area

📌 Operations Director (eCommerce / Healthcare) (La Mancha)
🏢 Atida Mifarma
📍 La Mancha