Overview In this role you support general order management and customer service within Volpak's Spare Parts Operations team. You will collaborate with Purchasing, Planning, Technical Office, Warehouse and Finance to ensure smooth order fulfilment and a positive customer experience. The position offers exposure to international processes and cross-functional coordination in a fast-paced environment.

You will build direct relationships with customers and external partners, adding value through accurate processing and proactive communication.

Compensaciones / Beneficios Flexible timetable

Life insurance fully covered by the company

Optional medical insurance with 50% company contribution

Private parking

Responsabilidades Support management of customer quotations, orders and shipments with accuracy and timeliness

Handle order-management administration including invoicing, shipping documents and credit notes

Monitor delivery timelines and provide customers with status updates





Collaborate with internal departments to support daily operations

Manage customer communications via email in a professional, customer-focused manner

Develop direct relationships with customers and external partners as a trusted contact

Requisitos principales Experience in administrative, customer service, order management or back-office roles

Proficiency with Microsoft Office applications (Outlook, Word, Excel)

English proficiency (B2 level or equivalent)

SAP knowledge considered a plus

Strong organizational skills and ability to manage multiple priorities

Excellent communication and customer-oriented approach

Positive attitude, flexibility and willingness to learn

Ability to work in a team-oriented, fast-paced environment

Proactive mindset and autonomy in daily activities strong communication customer-oriented teamwork

SAP

Microsoft Outlook

Microsoft Word

📌 Order & Customer Specialist (Barcelona)
🏢 Volpak
📍 Barcelona