Overview In this role, you guide organizational transformation within Zurich's Technology Delivery Center by identifying needs, shaping practical solutions, and leading small initiatives from idea to delivery. You'll work across discovery, experimentation, and implementation to improve internal processes and drive measurable value. You'll collaborate with diverse teams, apply AI-enabled tools in a Microsoft 365 context, and help stakeholders adopt meaningful changes.

This is an opportunity to influence how we work at scale in a integral, tech-driven insurer.

Compensaciones / Beneficios Flexible working model

Option to work abroad up to 25 days yearly

Home office setup allowance

English, German, Spanish language trainings

Health insurance

Stock options and mortgage benefits

Responsabilidades

Identify and clarify business needs via stakeholders, observations, workshops, and lightweight discovery

Shape clear requirements, opportunity statements, processes, and success metrics from ambiguous problems

Support design, testing, and refinement of solutions through structured experimentation

Lead smaller projects or workstreams from inception to delivery, with planning, coordination, and risk management

Drive internal process improvements to reduce friction and increase effectiveness

Utilize Claude Code and Microsoft Copilot for lightweight development and automation within Microsoft 365

Develop and maintain lightweight tools/automations across Excel, Word, Outlook, Teams, SharePoint, Power Automate, and Power Apps

Define and monitor KPIs and adoption measures to assess value delivery





Support change adoption through communication, guidance, training, and stakeholder engagement

Work within Zurich standards, ensuring governance, security, privacy, and compliance

Collaborate with experts across technology domains

Enhance skills through real-world experience

Contribute to a team that values input and creativity

Requisitos principales Experience combining business analysis, transformation support, process improvement, project coordination, or delivery management

Ability to move between discovery, analysis, experimentation, implementation, and follow-through

Strong stakeholder management, facilitation, and communication across functions and levels

Practical experience in defining requirements, documenting processes, and supporting solution design

Confidence in leading smaller projects or workstreams with scope, timelines, dependencies, and risk tracking

Working knowledge of Microsoft 365 tools (collaboration, documentation, workflow, productivity)

Hands-on interest in or experience with AI-assisted tools (Claude Code, Microsoft Copilot) for lightweight development or automation

Analytical mindset with data-driven decision making and outcome evaluation

Practical, improvement-oriented approach focused on usability and business value

Experience in insurance, financial services, or a regulated environment is helpful but not essential

Stakeholder management

Facilitation

Communication

Claude Code

Microsoft Copilot

Microsoft 365 tools (Teams, SharePoint, Power Automate, Power Apps)

📌 Organizational Transformation Specialist (Barcelona)
🏢 Zurich Insurance Group
📍 Barcelona