We are looking for a Partner Services Manager to join our Partner Account Management Italian team; You will manage a portfolio of committed business partners: IT resellers, HR consultancies, accounting firms, and technology distributors. These partners sell, implement and support Factorial to their clients and grow each client's Factorial usage. Your job is to make those partners technically capable and fully independent on the platform so they build a services economy on top of our product.

As a Partner Services Manager, you take full strategic ownership of the technical enablement and onboarding lifecycle for our partner ecosystem. While you are not client-facing, you own the entire process to ensure autonomy, quality, and retention.

Technical Onboarding: Design and deliver structured training and certification frameworks to get new Expert Partners up to speed. Build and execute advanced continuous training modules, masterclasses, and webinars to ensure existing partners achieve total technical autonomy.

Process

Governance & Quality Tracking Onboarding Methodology: Own, teach, and audit a structured, high-quality implementation process for all partner-managed clients.

Partner Services Strategy and Execution: Investigate, design and build systems that allow partners to offer and deliver services to Factorial customers. Our product is the foundation, services are how partners can truly deliver value themselves. Data‐Driven Monitoring: Meticulously track delivery metrics, implementation data, and velocity to guarantee a premium onboarding experience for end-clients.

Adoption & Churn Management Drive partners to fully activate their customers and achieve business outcomes from the products and processes they have available in their platform.





Pipeline Auditing: Proactively monitor active partner setups during the critical onboarding and activation windows to spot configuration risks early. Build the internal tools, templates, and playbooks needed to turn complex product workflows into repeatable training modules. You identify structural gaps in partner knowledge or onboarding workflows, design the training or process solution, and act on it.

You use deep platform understanding and clear process guardrails to coach partners, lead alignment conversations, and confidently enforce quality standards. Data‐Driven & Analytical. You are highly comfortable working with operational data, completion timelines, and KPI systems.

You use metrics to prioritize which partners need proactive intervention or advanced training. You create and hold training assets, playbooks, webinars, and tracking systems from scratch. Native or near-native proficiency in Italian and professional-level English.

Experience in B2B SaaS: implementation management, customer success, partner enablement, account management, or technical training delivery. Demonstrated track record of managing structured project timelines and driving delivery or quality outcomes. Comfortable working with operational metrics and data to prioritize actions and measure ecosystem health. Prior experience in HR technology, payroll, or workforce management systems.

Background in corporate training, or webinar delivery. Save expenses with Cobee Breakfast in the office and organic fruit At Factorial, we're building the leading AI Business Management Software for companies of all sizes. If you're excited to shape the future of business management technology, we'd love to meet you. We take responsibility for every project.

📌 Partner Services Manager Italian Market (Cataluña)
🏢 Factorial
📍 Cataluña