Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Madrid for our hybrid working model.
**Our ideal candidate will have**
+ 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
+ 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes General 2000 customers
+ A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
+ A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
+ The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
+ An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
+ A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
+ Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
+ Prior exposure to database, cloud, and infrastructure technology is a plus
+ Fluency in both Spanish and English languages
**On a given day in this role you will:**
+ Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
+ Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments
+ Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues
+ Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions
+ Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
+ Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field
+ De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same




+ Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
+ Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
+ Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
+ Document all customer interactions in internal systems, including Gainsight and Salesforce.com
+ Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams
+ Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
+ Forecast expected churn and growth to your senior leadership team
+ Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
+ Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow
+ Fluent level of Spanis and English
**About MongoDB**
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, ( guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy ( , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
_Req ID: _

Spain - Madrid
Full time
-JOB
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.




Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
As a **Customer Success Manager** you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers across the **Marketing, Social, and Advertising** product suite. Your role exists to bridge the gap between business objectives and platform capabilities using deep product expertise to help customers unlock the full value of Sprinklr's Core solutions. This is a customer-facing, technically proficient role that empowers clients to scale, automate, and optimize their execution and ROI through Sprinklr - and ensuring Sprinklr becomes a foundational layer in the customer's stack.
**What You'll Do**
+ **Strategic Product Advising**
+ Lead the strategic technical relationship across Sprinklr's Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.
+ Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks.
+ Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases.
+ **Adoption & Value Realization**
+ Own the end-to-end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion.
+ Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs
+ Conduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de-risk accounts.
+ Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management.
+ **Program Leadership**
+ Coordinate cross-functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion.
+ Run business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives.
+ Co-develop success plans with clear KPI alignment, growth targets, and product rollout timelines-adjusted to market and org evolution.
+ **Customer Empowerment**
+ Deliver stakeholder-specific enablement-executive workshops, advanced user trainings, feature adoption campaigns-designed to improve usability and internal platform advocacy.
+ Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support.
+ Cultivate internal champions and promise a culture of self-service to strengthen long-term platform adoption
+ **Product Influence**
+ Serve as a feedback loop to Sprinklr Product and Engineering teams-surfacing structured insights based on real-world campaign needs, integrations, or analytics gaps.
+ Advise customers on how to align their future marketing strategy with Sprinklr's roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.)
+ **Growth & Commercial Support**
+ Work closely with Sales and Solutions teams to uncover upsell/cross-sell opportunities: Ads module, Listening, new brand/geography activation, etc.
+ Understand the client's tech stack and vendor landscape to position Sprinklr as a consolidator and differentiator.
**Required Qualifications**
+ Bachelor's degree in Marketing, Communications, Computer Science, or related field.
+ 6+ years in MarTech, AdTech, or digital media consulting, working with enterprise-grade solutions and cross-functional marketing teams.
+ Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations.
+ Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics.
+ Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.
+ Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.
+ Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.
+ Fluency in French, Spanish and English Essential
**What Sets You Apart**…

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📌 (Senior) Customer Success Manager (Madrid)
🏢 osapiens
📍 Madrid