Technical Support Engineer
Department: Customer Support
Employment Type: Permanent
As a Technical Support Engineer, you will be the first point of contact for customer queries regarding our mission-critical B2B SaaS platform. We work together in the office at least three days per week to encourage collaboration and knowledge sharing.
Perform basic code analysis and troubleshooting in JavaScript, TypeScript, and Java environments.
Ensure high-quality customer support by proactively identifying recurring technical issues and improvement opportunities.
1–3 years of experience in Technical Support, Application Support, SaaS Support, or a similar customer-facing technical role.
~ Good knowledge of JavaScript, TypeScript, and basic Java understanding.




~ Basic understanding of frontend technologies and application behavior.
~ Strong technical aptitude and enthusiasm for software and automation technologies.
~ Fluency in English (written and spoken). Experience with ticketing platforms such as Jira Service Management, FreshDesk, Azure DevOps, or similar tools is a plus.

A purpose-driven mission with and for global industry pioneers tackling complex challenges.
Adaptable hybrid work model supporting both productivity and team collaboration.

📌 Technical Support Engineer- Remote (Madrid)
🏢 osapiens
📍 Madrid