Comprehensive medical, insurance, and social security coverage Flexible working arrangements Coaching and mentoring from experts in your field Join a global company, winner of hundreds of industry awards Dedicated Independent Quality Analyst. Work alongside the client's Quality PM, Vendor Manager, L&D; PM, Policy team and wider Player Care team, to drive QA excellence within global Player Support vendors. Surface insights and recommendations to improve the quality of support, player experience, policy and processes, and ensure vendor consistency and integrity.

Responsible for the quality standards of global partners through QA evaluations and deep dives. Reporting to the Independent QA/Centralized QA Account Manager. Responsible for continuous learning of gameplay and player support ticket handling policies and processes.

Be the expert on client game products and SME for your focus market. Evaluate player support tickets to identify areas for improvement on the Partner and Language market level; conduct analysis to identify gaps in quality standards with vendor QAs. Use available tools to gather data and analyze market trends or patterns affecting quality and player experience.

Take part in, run, and facilitate calibration sessions within your own team and with integral vendors. Ability to resolve QA disputes and calibration discrepancies with global vendors.



Collaborate with client and global QA vendor team members to improve player support experience.

Use relevant sample size calculations to ensure efficient quality analysis of productivity. Agile team player, willingness to share knowledge and best practices to improve overall team performance and motivate each other. ible to drive QA initiatives and projects on a team and global level. Able to work with cross-functional partners of different regions, stakeholder management experience.

Able to make sense of complex and multilayer QA information, turn it into concise and valuable insights to client and global vendors. Proficient command in English as a 2nd language (If English is not the language to be audited) - minimum C1 level. ~ High proficiency in Excel, Google Sheets or any other data tool (Tableau etc) ~3 years of QA experience in a quality team structured around COPC standards (preferred), contact center environment. ~ Experience in running short to long term quality projects, quality analysis or deep dives, quality calibration. Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries.

These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

📌 Qa Lead With French (Andalucía)
🏢 Tdcx
📍 Andalucía