Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

The Services Salesforce

Administrator (f/m/d) is responsible for the administration, configuration,and continuous enhancement of Salesforce Service Cloud within the Services Department. The role ensures scalable, efficient, and high-quality service processes by translating business requirements into stable and well-structured Salesforce solutions. The position acts as a key interface between Services, Sales, IT, and other business units, ensuring alignment between service processes, system capabilities, and governance standards.

Salesforce





Ownership – Acts as system administrator and functional developer for Salesforce Service Cloud.

Platform

Configuration – Drives ongoing configuration, customisation, and enhancement of Service Cloud capabilities.

Service Cloud

Optimisation – Configures and optimises core components including Case Management, Omni-Channel routing, Service Cloud Voice, Customer and Partner Portals, and AI-supported features.

Solution

Delivery – Designs, configures, tests, and documents Salesforce solutions such as Flows, automations, permissions, and data model changes.

Services

Enablement – Serves as the primary Salesforce contact for Services teams, providing expert support and guidance. Cross-System Coordination – Collaborates with IT and other departments on integrations,interfaces, and system dependencies.

Process

Excellence – Supports the definition, standardisation, and optimisation of service processes within Salesforce.

Experience in Salesforce Service Cloud administration.

Salesforce certifications are an advantage: Salesforce Administrator or Advanced Administrator Salesforce Service Cloud Consultant Salesforce Platform Developer I Salesforce Agentforce Specialist Experience Cloud Consultant Hands-on experience with Salesforce configuration and automation (Flows, reports, dashboards, permissions) Experience with Experience Cloud, Omni-Channel, Service Cloud Voice, or AI features is an advantage Hybrid working Adaptable working hours Free English lessons Women's Network Social events To join Thinkproject is to shape what our company becomes.

📌 Salesforce Administrator (Hybrid) (Madrid)
🏢 Thinkproject
📍 Madrid