Overview In this Senior AI Transformation role, you will shape and execute AI-enabled change across Wealth Management & Insurance, partnering with cross-functional teams to deliver high-impact, governance-aligned AI initiatives. You'll translate business pain points into practical AI solutions, drive adoption, and ensure scalable, compliant outcomes across geographies. This role blends strategy, delivery, and enablement to push a customer-centric transformation through AI.

Compensaciones / Ventajas hybrid working model global learning access (Santander Open Academy)

competitive salary with performance bonuses

BeHealthy wellbeing program childcare support

Santander Contigo employee support

Responsabilidades

Define and execute AI transformation plans aligned with business priorities and governance

Identify and prioritise AI use cases across the wealth lifecycle to improve productivity, advisory support, and efficiency

Translate pain points into AI solutions including prompt patterns, Copilot experiences, workflows, and adoption journeys

Lead workshops with senior stakeholders and frontline teams to redesign processes and define target operating models

Build business cases, roadmaps, and KPI frameworks to evidence impact on efficiency, revenue, risk, adoption, and quality

Coordinate delivery with Data & AI, Engineering, Cyber, Risk, Compliance, Legal, and vendors to ensure scalable, secure, and compliant solutions

Act as trusted advisor on AI adoption, prompt engineering, change management,



and responsible AI; develop enablement materials and training

Advise WM&I; leadership on AI strategies and governance to accelerate adoption across geographies

Requisitos principales 6+ years in business transformation, management consulting, product management, data, technology, or innovation within financial services or regulated environments

Proven experience translating business needs into technology-enabled transformations and managing senior stakeholders

Hands-on experience with generative AI tools, copilots, automation platforms, data products or digital productivity solutions (preferred)

Fluent English (Required)

Strong understanding of Generative AI, Copilot-style tools, prompt engineering and AI adoption patterns (Required)

Ability to map processes, identify automation opportunities, redesign operating models and define business cases with KPI frameworks (Required)

Knowledge of responsible AI, data protection, cyber, governance considerations; experience with Microsoft Copilot, Azure AI, OpenAI-based platforms, Power Platform (preferred)

Excellent senior stakeholder management and executive communication

Strong delivery discipline and cross-functional coordination

Strategic judgement, autonomy and ability to structure ambiguity

Generative AI, Copilot-style productivity tools, agentic workflows, prompt engineering and AI adoption patterns

Process mapping and automation opportunity identification

Governance and risk considerations for AI in regulated environments

📌 Senior AI Transformation - WM&I (Madrid)
🏢 Grupo Santander
📍 Madrid