In this role you drive the end-to-end CRM tech stack across multiple markets to boost customer engagement and growth. You'll partner with marketing, product and engineering to deliver data-driven automations and scalable CRM solutions. Your work ensures data quality, efficient workflows, and strong vendor management while supporting multi-market expansion.

This is a hands-on, cross-functional position with a clear impact on growth and customer experience. ~ Adaptable working arrangements ~ Sabbatical & special leave policies ~ Mobility Credit ~ Health Insurance ~ Employee assistance program ~ Lead the technical design, implementation, and optimization of CRM systems at scale ~ Collaborate with marketing, product and engineering to align CRM solutions with business goals ~ Develop and maintain CRM infrastructure, automate workflows and integrations, and enable personalization ~ Ensure data quality, integrity,



and compliance via audits and analysis ~ Troubleshoot CRM performance issues and optimize system functionality ~ Analyze CRM data to generate actionable insights and recommendations ~ Manage technical vendors and maintain system documentation ~ Write SQL and Python scripts for segmentation and ETL processes ~ Oversee multi-market CRM across 9 markets and coordinate with North American engineering teams ~3+ years of multi-country CRM experience, preferably in ride-hailing, mobility, or food delivery ~ Hands-on experience configuring and optimizing CRM platforms (Braze) for mobile apps ~ Strong analytical and problem-solving skills with a data-driven mindset ~ Experience with API integrations and understanding of data structures and microservices ~ Excellent stakeholder management and English communication skills ~ Experience or interest in lifecycle marketing or product management is a plus ~ collaboration across functions ~ Braze ~ SQL ~ HTML Senior CRM Technology Manager (F/M/D) - barcelona - barcelona, catalunya, es

📌 Senior Crm Technology Manager (F/M/D) - Barcelona (Cataluña)
🏢 Freenow
📍 Cataluña