Company DescriptionGlovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. Headquartered in Berlin, Germany.

As Senior Performance

Analyst - Marketplace Experience, you will own the performance narrative and governance of Marketplace Experience across your region. This role focuses on measurable business impact, connecting operational friction to financial outcomes and driving cross-functional alignment to improve retention, efficiency, and cost control. You will work closely with country MD’s, Operations, Service, Finance and General HQ functions to ensure experience priorities translate into tangible regional performance improvements.Own and drive regional Marketplace Experience KPIs: Experience-Driven Value Loss, Cost-to-Serve / Recover, and Retention Gap — balancing efficiency with experience protectionIdentify structural drivers of value loss across Customer, Rider,



and Partner journeys and quantify their financial impactChallenge regional teams on inefficiencies and ensure clear action plans with measurable outcomesPrioritize high-ROI interventions and reallocate focus toward the biggest experience and cost leversLead regional performance reviews with GMs and senior stakeholders, creating transparency and accountabilityEscalate systemic marketplace issues to Global teams, advocating for structural fixes over short-term patchesEnsure consistent reporting, performance storytelling, and decision-making frameworks across marketsQualificationsYou have:5+ years of experience in performance, strategy, operations, or analytical rolesStrong ability to connect operational metrics to financial impactExperience influencing cross-functional stakeholders without direct authorityStructured problem-solving and strong analytical capabilitiesExcellent communication and stakeholder management skillsHigh ownership mindset, hands-on, and bias for measurable impactAdditional InformationAt Glovo, your success is defined by both results and behaviors.

Together, they move the business forward and deliver great experiences. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. Mid-Senior LevelIndustry: Internet

📌 Senior Performance Analyst- Customer, Rider, Partner Experience [Customer Service] (Barcelona)
🏢 Glovo
📍 Barcelona