AirHelp is a general travel tech company on a mission to make every journey smoother. We've spent over thirteen years processing millions of flight disruption claims - and in doing so, built one of the most accurate flight datasets in the travel industry: real-time flight status, schedule and route intelligence, historical delay and cancellation statistics, and proprietary disruption prediction signals. We are hiring a Senior Product Designer to own the end-to-end design of our B2B ecosystem - from partner-facing product experiences and claims/payout flows to end-user communications and the marketing website.

You'll bridge design and go-to-market by building sales and marketing collateral, running partner research to validate real pain points, and ensuring every deliverable reflects the distinct needs of B2B buyers like OTAs, insurers, and travel management companies.

Berlin: 85 000 - 95 000 Euro/year (full employment contract) Barcelona: 70 000 - 80 000 Euro/year (full employment contract) If you join us as a full-time employee: If you join us as a contractor (for specific projects): 20 000 - 27 000 PLN net + VAT/month Own B2B design end-to-end: partner-facing product experiences, end-user notification and communication journeys, claims and payout flows, and the marketing website. ~-Build and maintain a B2B marketing toolkit: sales decks, one-pagers, campaign assets, and demo visuals that speak directly to partner audiences. ~ Carry a strong understanding of B2B buyer contexts (OTAs, insurers, travel management companies, connectivity providers) across every deliverable, so partners get a considered product and partner experience rather than generic output. ~ Contribute design thinking and user pain point insights during early-stage product and go-to-market planning, in close partnership with Product and Product Marketing. ~ Run partner interviews, usability testing,



and business case validation to ground deliverables in real user pain points and proof points, not assumptions. ~ Test and iterate on partner-facing and end-user flows based on real usage, feeding findings back into design. ~ Feed learnings and success stories from each launch into the next, building a repeatable design process as the B2B roadmap grows. Design coverage across multiple B2B product launches, each shipping with a considered product experience and a complete partner toolkit. A partner and end-user experience with real continuity, from the partner-facing product to what the traveler sees.

A library of sales and marketing collateral that measurably improves deal quality and partner trust. Strong product designer with B2B experience and a good sense of business marking, comfortable moving from a partner-facing flow to a sales deck without losing quality in either. Understand B2B buyer psychology and translate those insights into product and partner experiences that drive conversion — not just polished deliverables.

Bring research rigor: partner interviews, usability testing, and assumption validation are part of your default process, not an afterthought. You know that partner-facing products, end-user journeys, and sales collateral all draw on the same underlying context, and you design for that continuity. Operate well within a structured go-to-market process without losing momentum, and you understand how design timing affects speed to market.

Communicate design decisions clearly enough to build trust with commercial stakeholders, not just design peers. You know when to go deep in Figma and when to move on. You have a high bar for quality, but also strong judgment.

You're fluent in business English. Private life and health Insurance. Internal training programs and knowledge-sharing events. Pre-paid virtual card. Office commute subsidy.

📌 Senior Product Designer (Customer Experience) (Bellprat)
🏢 Airhelp
📍 Bellprat