Serve as the primary contact and end to end owner of all property owner matters

Facilitate cross-functional resolutions with internal teams

Ensure excellent customer service throughout the property owner relationship lifecycle

Resolve mid to high complexity property owner concerns and drive accountability across vendors and internal teams against established SLAs

Identify root causes of preventable or repetitive property ownership issues and create long-term solutions

Maintain accurate property owner system data

Monitor external factors and communicate important matters to internal partners

Review and interpret property contracts for compliance with contractual terms

Manage land contingencies transactions through CRM data entry; monitor and report system data

Generate and maintain control reports for commercial agreements

Optimize and manage vendor strategy to improve service quality, control costs, and maximize portfolio value

Perform other duties as assigned

Requirements

Bachelor's degree or equivalent work experience required, with a concentration in Business, Finance, Real Estate, Law, or related field preferred

Between 4-6 years of experience managing projects, deals, or transactions in a high-volume environment required

Proven track record of delivering exemplary customer service and the ability to successfully manage projects strongly preferred

Proficiency in Excel, Oracle, and Salesforce systems strongly preferred

Experience with interpreting legal documents,



including real estate leases and contracts preferred

Project Management Professional certification preferred

Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively

Ability to work with different functional groups and levels of employees to effectively and professionally achieve results

Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment

Core Competencies

Demonstrates expertise in managing property owner relationships, ensuring compliance with contractual terms, and delivering exceptional customer service. Proficient in project management and data analysis to optimize vendor strategies and enhance service quality.

Highest-signal resume keywords

Project Management

Customer Service Excellence

Contract Interpretation

Data Analysis

Vendor Management

Hard Skills

Project Management

Data Entry

Contract Review

Root Cause Analysis

CRM Management

Excel Proficiency

Oracle Proficiency

Salesforce Proficiency

Soft Skills

Strong Communication Skills

Organizational Skills

Interpersonal Skills

Certifications & Qualifications

Project Management Professional Certification

Industry Keywords

Property Management

Real Estate

Commercial Agreements

High-Volume Environment

Compliance

📌 Senior Specialist - Real Estate Management, Land Operations (Madrid)
🏢 Jobtailor
📍 Madrid