Service Delivery Manager (Threat Detection and response - TDR) - EY GDS Spain - Hybrid Service Delivery Manager (Threat Detection and response - TDR) - EY GDS Spain - Hybrid As a Service Delivery Manager in the Cyber Security Team, you will Lead the delivery and maintenance of Threat Detection and Response (TDR) Managed services, for shared pool projects or dedicated large engagements, using advanced technical capabilities In-depth understanding and experience of managed service & provides Governance support and accountability for the Operations, delivery and maintenance of tools and processes, driving compliance with, and contributing to, the development of relevant standards for overall practice. You will be responsible for overall client service quality delivery in accordance with EY quality guidelines & methodologies. Establishing, strengthening, and nurturing relationships with clients (functional heads & key influencers) and internally across service lines and proactively will also be a part of your day-to-day activities.

You will assist in developing new methodologies and internal initiatives and help in creating a positive learning culture by coaching, counselling and developing junior team members. In line with EY's commitment to quality, you'll confirm that work is of the highest quality as per EY's quality standards, by reviewing the work provided by junior members. Maintain relationships with client management to manage expectations of service, including work products, timing, and deliverables.

Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services. Understand EY and its service lines and actively assess what the firm can deliver to serve clients. Determine and deploy the right team with adequate skill sets for executing engagements and periodically review status of engagements and work products.





Review status updates and prepare management presentations Actively contribute to improving operational efficiency on projects & internal initiatives. Drive performance management for self and team. Driving the quality culture agenda at GDS Manage the performance management for the direct reports, as per the organization policies Training and mentoring of project resources Leading large-scale projects and programs to deliver strategic programs, driving operational efficiencies, operational excellence and transformation projects in areas such as: performance improvement, cost-optimization, sales acceleration and implementing business change to drive both growth and profitability of our clients.

In-depth understanding and experience of managed service model using ITIL framework. Ability to strategize and propose transition approach for large outsourcing global TDR deal Ability to review Statement of Work (SoW) like scoping, assumptions, milestones, pricing team compositions, governance, RACI etc. Ability to define reusable artefacts and standardize costing model, solution approach for multiyear large managed service deal Lead proof of concept and demonstrate managed services and TDR capability to increase winning probability Must possess experience of delivering TDR support projects.

This includes activities such as requirements analysis, defining architecture, technical design, development, and lead solution delivery using shared service model Desired working experience on TDR tools such as Splunk, Azure Sentinel, Deep/Dark Web monitoring tools, Demisto, Phantom and other SOAR Tools. BCA/MCA/MSc/BSc/MBA/PGDM/ Ph.D.



with sound technical skills Strong command on verbal and written English language Approximately 8 - 12 years of Project Management experience of managing and delivering large-scale projects and/or programs, including project planning and monitoring, resource management (including project finances), benefits realization, etc. Excellent stakeholder management and communication skills with a track record in managing complex stakeholder programs Good understanding of project governance and change management principles.

Additional professional qualifications, such as PRINCE2® or PMP, are desirable. Additional areas of interest include process improvement, agile methodologies, and business case development.

Experience in delivering Cyber solutions, providing comprehensive guidance / support / advice, and managing client requirements Project management experience in a cyber security environment Unlock your potential with tailored training and development programs designed to elevate your skills and propel your career forward.

Flexible

Work-Life Integration : Enjoy the freedom of our hybrid work model, allowing you to blend professional responsibilities with personal passions. We understand that life is more than just work, and we support you in achieving that balance. Prioritize your health with our extensive wellness initiatives, including psychological support sessions and health resources.

Recognized Performance and Rewards : Join us at EY GDS Spain, where your journey is supported, your contributions are celebrated, and your future is bright. EY Global Delivery Services (GDS) is the hub of innovation, a technology powerhouse, a general talent center and a driver of operational excellence within EY, propelling EY's purpose of building a better working world. With a robust network spread across 8 countries and 21 cities, EY GDS' dynamic network of highly talented professionals leverage data, AI, and leading-edge technology to enhance EY's wide array of services in Assurance, Consulting, Tax and EY-Parthenon.

We bring together business and technology solutions to help organisations transform finance and FP&A;, supporting it to become a driver of value creation.

📌 Service Delivery Manager (Threat Detection And Response - Tdr) - Ey Gds Spain - Hybrid (Málaga)
🏢 Ey Gds
📍 Málaga