At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together.

Service Business Process Manager In this role, you will have the opportunity to coordinate certain aspects of a project. Each day, you will support Business Process Manager, Business Process Owners and Installed Base Managers in management and execution of project activities. You will also showcase your expertise by ensuring on-time and on-budget delivery.

Conduct performance analysis comparing planned versus presente project outcomes Gather Installed Base data by liaising with factories and local service units globally Analyze collected data and prepare comprehensive data uploads to ABB's ServIS Installed Base Management application Automate the conversion process of Work Reports into ServIS and Service Contracts into Salesforce Monitor and enhance Installed Base data quality using PowerBI dashboards Analyze data flow between ServIS and Salesforce to identify improvements in sales and service strategies Prepare and support User Acceptance Testing (UAT) for Salesforce implementation across project scope countries Our teams support each other, collaborate, and never stop learning. Bachelor's degree in technical field with specialization in Data Analysis and Research Knowledge of ServIS and Salesforce platforms Strong data analysis capabilities Fluent English (written and spoken) Proficient in Microsoft Office Suite, particularly Excel, and solid experience with PowerBI Analytical mindset with demonstrated ability to work effectively with data Home Office Flexibility: Work from wherever suits you best thanks to our flexible remote work options.





Learning & Training: Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career. Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges!

Flexible Work Practices: We get that life happens – we support a healthy balance between your professional and personal life. From mental health support to wellness activities, we've got your back—mind and body. Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way.

The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. Abb/electrification ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future.

By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this 'Engineered to Outrun'. The company has over 140 years of history and around 110,000 employees worldwide.

ABB's shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc.

📌 Service Project Specialist (Fixed Term Contract) (Madrid)
🏢 Abb
📍 Madrid