Responsibilities / Tasks We are looking for a Mechanical Engineer - Customer Service to join our team in Alcobendas. This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Manage and analyze customer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations.

Serve as the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers. Drive the development of technical expertise and capabilities within the local service support team in coordination with the various Technology Centers. Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy, and commercial alignment.

Process and monitor customer orders, returns, and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle. Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service. Support delivery, shipping, and invoicing processes,



managing exceptions and engaging with customers and suppliers when required.

Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing), identifying and resolving inconsistencies impacting service levels. Bachelor's Degree in Engineering (Mechanical Engineering preferred). Previous experience in industrial or engineering environments is a strong advantage.

Proven operational experience with SAP, particularly in Quotations, Order management, Deliveries, Returns, Billing Fluent Spanish and English, both written and spoken. High attention to detail and data accuracy, particularly in master data management. Customer-centric, service-oriented, and results-driven mindset.

Commitment to continuous improvement and operational quality. In this role, you will combine technical expertise, SAP process knowledge, and cross-functional collaboration to deliver high-quality service solutions, support business operations, and contribute to continuous improvement across the service organization. Private health insurance plan ~ Adaptable working hours and a hybrid working model (up to two days per week remote) ~Continuous internal training and career development opportunities, both nationally and internationally ~

📌 SERVICE TECHNICAL SUPPORT ENGINEER (Alcobendas)
🏢 Gea Group
📍 Alcobendas