REPORTING TO: Senior Manager, Corporate IT Technical Services & Support OFFICE LOCATION: ROLE TYPE: Full-time, Five (5) Days Onsite IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets.

This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency. The IT Support team, based in New York, Madrid, and Kuala Lumpur, provides advanced technical support to internal users across the global organization. Serving as the primary escalation point for complex issues, the team delivers effective troubleshooting, root cause analysis, and timely resolution through close collaboration with internal IT teams and external vendors.

This role will contribute specialist systems administration expertise while collaborating with regional colleagues, global IT teams, and external vendors to improve platform stability, standardisation, automation, and the overall employee technology experience.

The Corporate Systems

Administrator manages IPC's end-user platforms and business-critical applications, combining escalated technical support with SaaS, identity and access, and endpoint administration. Working with global IT teams and vendors, the role improves system reliability, security, compliance, automation, and the employee technology experience. Take ownership of complex escalations from diagnosis through resolution, coordinating with regional support teams, specialist IT functions, and vendors to restore service quickly and prevent recurrence.

Diagnose, configure, and support operating systems, endpoint applications, hardware, peripherals, and related employee technology across a global environment. Identify recurring issues, perform root-cause analysis, and implement durable fixes that improve service reliability and reduce disruption. Maintain accurate incident records, runbooks, troubleshooting guidance, and user-facing knowledge content that strengthens self-service and team capability.

Administer and optimize enterprise SaaS platforms,



including Microsoft 365, Mimecast, Atlassian, and other business-critical services, with accountability for availability, configuration, and supportability. Partner with Security and global IT teams to maintain role-based and least-privilege access, MFA, conditional access, data protection, and identity governance controls. Own the lifecycle of third-party software—from assessment and approval through deployment, patching, renewal, compliance monitoring, and retirement.

Administer application deployment, configuration, updates, and compliance across laptops and mobile devices, supporting secure and consistent endpoint standards. Maintain accurate software inventory and licence data, and operate a clear, auditable process for requesting, approving, deploying, and tracking applications. Diagnose and resolve Microsoft Windows, Microsoft 365, endpoint, hardware, software, mobile device, and connectivity issues.

Manage incidents, service requests, and escalations through the IT Service Management (ITSM) platform while ensuring accurate documentation and timely updates. Collaborate with Infrastructure, Security, Application Support, and external vendors to resolve issues and restore service. Track IT assets and ensure inventory records remain accurate and up to date.

Participate in IT projects, technology rollouts, office moves, upgrades, and continuous improvement initiatives. Apply integral IT standards, change controls, security requirements, and compliance obligations consistently across supported platforms and services. Perform periodic access and configuration reviews, remediate exceptions, and maintain evidence that supports least-privilege, audit, and regulatory expectations.

Contribute technical expertise to IT projects, platform changes, testing, and service transitions while partnering effectively with stakeholders and vendors. Use service trends, user feedback, and technology developments to recommend and deliver improvements in automation, controls, resilience,



efficiency, and employee experience.

Strengthen security and governance: maintain effective identity, access, and data-protection controls that reduce risk and support audit readiness.

Reduce application and endpoint risk: maintain secure, compliant, and well-governed software throughout its lifecycle.

Shape continuous improvement: turn service insights and emerging technology into practical improvements in automation, resilience, efficiency, and user experience. 7+ years of experience in IT support, with at least 3 years in a Level 2 or escalated support role. ~ In-depth knowledge of various operating systems, software applications, and computer hardware components. ~ Familiarity with basic networking concepts, protocols, and troubleshooting techniques. ~ Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or other relevant industry certifications are advantageous. ~ Experience designing and owning automation workflows (PowerShell, Python, or platform-native tooling) for identity lifecycle, provisioning, and endpoint management across multiple regions. ~ Microsoft Intune, Jamf) across a multi-region device fleet. ~ Experience managing vendor relationships and SaaS contract, licensing, and renewal cycles, including cost and compliance tracking. ~ Familiarity with IT Service Management (ITSM) practices, including SLA/KPI tracking and reporting to IT leadership. A degree in Computer Science, Information Technology, or a related field is advantageous but not required.

Experience administering the Microsoft 365 and Exchange admin portals.

Experience managing regional computer inventory and user administration. Ability to collaborate effectively with cross-functional teams on projects. What's in It for You? ~ Private Medical Insurance, Dental Insurance and Optical Reimbursement ~ 25 Holidays per Year Plus Public Holidays ~ At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together.

We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

📌 Software System Administrator (Remote (Madrid)
🏢 IPC Systems
📍 Madrid