Overview In this role you will lead and optimize account strategies for OEM/ODM major accounts, ensuring top-quality support and delivery performance. You will coordinate multi-site teams to exceed expectations, own pre- and post-sales outcomes, and drive growth through next-generation data center initiatives. You will manage customer relationships at executive levels and maintain a robust opportunity pipeline.

This position offers a chance to shape customer success practices across sites and improve KPI-driven outcomes.

Responsabilidades Set account goals for OEM/ODM major accounts Manage customer escalations and RMAs Coordinate across multiple sites and functions to exceed expectations Own pre-sales, post-sales, and customer satisfaction outcomes Drive growth and maintain opportunity pipeline Manage executive-level relationships Lead site-focused efficiency programs and initiatives On-site and offline data center relationship management and growth through next-generation solutions Ensure delivery against customer satisfaction KPIs across sites Improve communication and document actions, owners,



and due dates Drive process improvements and best practices across multi-sites Ensure programs execute to contract and meet key KPIs Track business risks and report to SMC Collaborate with Sales Account Manager for quarterly business reviews and standard reporting Schedule and lead recurring customer touchpoints with Sales and internal teams Requisitos principales Bachelor’s degree or equivalent experience MBA is a plus Minimum 10 years of sales/account/customer success management experience Experience in large IT or data center services Knowledge of AI solutions / GPUs is a plus Strong operations, technical, people, and process skills Understanding of strategic impact across sites Language skills: Spanish (Native), English (Fluent) Relationship management with executive level stakeholders Excellent communication and documentation skills Cross-functional coordination Account management for enterprise customers RMAs and escalation handling Pre-/Post-sales alignment

📌 (Sr.) Sales Manager - Customer Success (Barcelona)
🏢 Supermicro
📍 Barcelona