Overview In this role you will lead and optimize account strategies for OEM/ODM major accounts, ensuring top-quality support and delivery performance. You will coordinate multi-site teams to exceed expectations, own pre- and post-sales outcomes, and drive growth through next-generation data center initiatives. You will manage customer relationships at executive levels and maintain a robust opportunity pipeline.

This position offers a chance to shape customer success practices across sites and improve KPI-driven outcomes.

Responsabilidades

Set account goals for OEM/ODM major accounts

Manage customer escalations and RMAs

Coordinate across multiple sites and functions to exceed expectations

Own pre-sales, post-sales, and customer satisfaction outcomes

Drive growth and maintain opportunity pipeline

Manage executive-level relationships

Lead site-focused efficiency programs and initiatives

On-site and offline data center relationship management and growth through next-generation solutions

Ensure delivery against customer satisfaction KPIs across sites

Improve communication and document actions, owners, and due dates





Drive process improvements and best practices across multi-sites

Ensure programs execute to contract and meet key KPIs

Track business risks and report to SMC

Collaborate with Sales Account Manager for quarterly business reviews and standard reporting

Schedule and lead recurring customer touchpoints with Sales and internal teams

Requisitos principales Bachelor's degree or equivalent experience

MBA is a plus

Minimum 10 years of sales/account/customer success management experience

Experience in large IT or data center services

Knowledge of AI solutions / GPUs is a plus

Strong operations, technical, people, and process skills

Understanding of strategic impact across sites

Language skills: Spanish (Native), English (Fluent)

Relationship management with executive level stakeholders

Excellent communication and documentation skills

Cross-functional coordination

Account management for enterprise customers

RMAs and escalation handling

Pre-/Post-sales alignment

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