Overview

As Team Leader - Field Service Engineers, you will oversee Field Service operations across Spain, combining people leadership with operational excellence to boost customer satisfaction and service growth. You will mentor a team responsible for installation, maintenance, troubleshooting, and repair of TOMRA's food sorting solutions, while also driving service performance and commercial opportunities. The role blends team development with hands-on service leadership to ensure high-quality customer outcomes.

You will work closely with cross-functional teams to scale services and uphold TOMRA's safety and customer-first values.

Compensaciones / Beneficios Premium Equipment – latest laptop, mobile phone, PPE & workwear

Up to 10% Annual Bonus

Company Car + Fuel/Charging Card

Extended Life Insurance (company-paid)

Private health insurance at discounted rate

Fully Versátil Hybrid Work – home-based contract with balance of life and work

Responsabilidades Lead and develop a team of Field Service Engineers across Spain

Oversee onboarding, performance management, and development plans

Manage workloads, schedules, and field coverage for efficiency and wellbeing

Build strong customer relationships and drive satisfaction and loyalty

Identify service sales opportunities, upgrades, and spare parts





Coordinate with Sales, Customer Success, and Service teams to maximize value

Support complex technical issues and escalate where needed

Contribute to process improvement and operational excellence

Lead cross-functional projects and change initiatives

Monitor KPIs and implement corrective actions

Requisitos principales Experience as a Field Service Engineer or in a similar Service function

Previous leadership experience preferred

Bachelor's degree in relevant engineering field or equivalent experience

Strong understanding of field service operations and service delivery

Ability to motivate, coach, and develop technical teams

Strong commercial awareness and ability to identify growth opportunities

Customer-focused mindset with proven service delivery

Analytical and problem-solving skills in technical and people environments

Excellent communication and interpersonal skills

Fluent in Spanish and English

Experience with CRM, ERP, or Field Service Management systems

Willingness to travel within Spain and occasionally across Europe (up to 30–50%)

Valid driving license and passport leadership communication customer focus

Field Service Operations

CRM/ERP systems

Field Service Management systems

📌 Team Leader Field Service Engineers (Valencia)
🏢 Tomra
📍 Valencia