Company DescriptionTOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts, has been our strength for over 50 years. Job DescriptionJoin TOMRA Food as Team Leader - Field Service Engineers and play a key role in leading our Field Service operations across Spain. In this position, you will combine people leadership, operational excellence, and business development to ensure outstanding customer satisfaction, team performance, and sustainable service growth.You will lead a team of Field Service Engineers responsible for the installation, maintenance, troubleshooting, and repair of our industry-leading food sorting solutions. Approximately 50% of your focus will be dedicated to leading and developing your team, while the remaining 50% will be focused on driving service performance, customer relationships, commercial opportunities, and operational improvements.Team Leadership &

• People DevelopmentAct as the first point of contact for team members regarding organizational support, guidance, and Health &

• Safety matters.Lead, coach, mentor, and develop a team of Field Service Engineers across Spain.Monitor team performance, provide regular feedback, and support individual development plans.Foster a culture of collaboration, accountability, engagement, and continuous learning.Support succession planning and talent development initiatives.Customer Service &

• Business DevelopmentBuild and maintain strong relationships with key customers and stakeholders.Drive customer satisfaction, service quality, and long-term customer loyalty.Support business growth by identifying service sales opportunities, upgrades, modernization projects,



spare parts opportunities, and additional service offerings.Work closely with Sales, Customer Success, and Service teams to maximize customer value.Drive the team to achieve customer satisfaction, service performance, revenue, and profitability objectives.Participate in customer meetings, service reviews, and strategic discussions when required.Operational Excellence &

• Technical LeadershipEnsure efficient planning, dispatching, and utilization of field service resources.Maintain an overview of weekly dispatching activities and support service planning decisions.Implement and improve processes, procedures, and best practices to increase efficiency and quality.Support Field Service Engineers in resolving complex technical issues and customer escalations.When required, participate in customer interventions to support critical technical situations.Drive continuous improvement initiatives within the service organization.Develop business cases and proposals for operational and service improvements.Monitor service KPIs and implement corrective actions when necessary.Projects &

• Change ManagementParticipate in designated projects and cross-functional company initiatives.Lead and support organizational change initiatives.Collaborate with regional and global service teams to share best practices.Contribute to strategic initiatives that strengthen TOMRA's service organization and customer experience.QualificationsIdeal candidate has multiple years of experience as Field Service Engineer or other internal Service Function.Previous leadership experience is preferred, whether through formal management or team leadership responsibilities.Bachelor's degree in Electrical, Electronic, Mechanical, Mechatronics, Industrial Engineering, or equivalent experience.Strong understanding of Field Service operations, customer support, and service delivery processes.Strong commercial awareness with the ability to identify and support business growth opportunities.Proven customer-focused mindset with a track record of delivering excellent customer experiences.Strong analytical and problem-solving skills in both technical and people-management environments.Fluent in Spanish and English.Experience with CRM, ERP, or Field Service Management systems is highly desirable.Strong organizational and planning skills.Premium Equipment - Latest laptop, mobile phone, PPE & professional workwearUp to 10% Annual Bonus - Performance-based STI tied to your success & company goalsCompany Car + Fuel/Charging Card - Modern vehicle for work & private use according to Company Car Policy100% Company-Paid Extended Life Insurance: In case of death & permanent disability Extra - Private health insurance affiliation offered at discounted rateFully Versátil Hybrid Work - Home-based contract with modern work-life balanceAll Travel Covered - Expenses + full travel insurance paid by TOMRAGreat Time Off - 29 calendar days as holidays in accordance with our CBALong-Term Rewards - Jubilee recognition every 5 yearsContinuous Learning - Tailored training & development via TOMRA LearnTeam Fun - Regular social activities & events with great colleaguesHow to Apply:If you see yourself in this role, we'd love to hear from you! Mid-Senior LevelIndustry: Industrial Automation

📌 Team Leader Field Service Engineers (Albal)
🏢 Tomra
📍 Albal