Overview

As a Technical Account Manager, you will be the technical advocate for Adobe's Premier customers, building strong relationships and guiding them through complex enterprise environments. You will deliver proactive technical services, mentor customers, and coordinate with cross-functional teams to ensure timely, issue-free project delivery. This role blends development, consulting, and support to maximize value from Experience Cloud solutions.

You'll visit client sites and influence change with deep product knowledge and collaborative leadership.

Responsabilidades Serve as the primary contact for assigned accounts and maintain high customer happiness

Deliver proactive and preventative services

Provide advance notifications on releases and their potential impact

Lead customers through complex environment changes via onsite support and rollouts

Conduct knowledge transfer sessions

Coordinate and drive customer technical issues with support, engineering, and consulting

Resolve technical blocking issues

Lead customer status calls and reporting

Conduct regular service reviews





Requisitos principales Bachelor's Degree in a related technical field or equivalent experience

Multi-year experience in complex enterprise IT environments in consulting, support, account management, or development

Excellent written and spoken English; additional EU language a plus

Strong presentation skills and experience running high-profile customer calls

Professional demeanor and ability to collaborate with diverse teams and executives

Strong conflict resolution and negotiation skills

Ability to analyze complex enterprise software/infrastructure issues (Java, web-server, network, OS, DB/SQL)

Must-have: customer-facing experience in enterprise projects with development methodologies and technologies such as JavaScript, Java, JSP; HTML/HTML5/CSS; REST, XML; J2EE; database technologies; LDAP; OSGI

Nice-to-have: Apache Sling, JCR, CRM, Adobe Experience Manager, Campaign, Analytics or other Experience Cloud platforms presentation skills interpersonal awareness cross-boundary collaboration

JavaScript jQuery

Java

📌 Technical Account Manager (Barcelona)
🏢 Adobe Systems
📍 Barcelona