About The Job

Join our team as a Technology Resilience Lead and play a crucial role in upholding our organization's resilience framework.

As a Technology Resilience Lead, you will have the opportunity to be a referent and systematically identify, measure, mitigate, report, monitor, and manage the most significant risks. Your contributions will be instrumental in implementing and strengthening our Operational Resilience strategies, solutions, and plans.

As a Technology Resilience Lead, your role will involve supporting the implementation and enhancement of the company’s Operational Resilience framework, contributing to the management of the Crisis Management/ Incident Management, Business Continuity Management, IT Resilience and IT Service Continuity Management processes, organizing controls, guidance and reporting, facilitating the execution of the exercises on all dimension of Operational Resilience, participating to Group Operational Resilience initiatives and working groups, as well as supporting the Crisis Leaders, coordinators and Crisis Management Team in case of crisis.

Job Purpose

Have knowledge, understanding and experience to execute tasks according to the Operational Resilience Framework.

Understand and challenge Business Continuity, IT Resilience and Security solutions.

Know the relationship between IT Service Continuity with Business Continuity Management and manage consequences of Operational Risks.

Understand impact of local regulation on IT Resilience in the geographical area Americas.

Main Activities

- Operational Resilience Framework

You will be a referent on your geographical area to ensure a consistent framework is in place to systematically identify, measure, mitigate, report, monitor,



and manage the most significant risks. You will ensure Resilience Governance with Americas entities in your geographical area is bringing expected value.

You will contribute to the implementation and strengthening of Operational Resilience strategies.

You will support the Global Technology Resilience Team in developing, revising, and overall execution of the Business Continuity and IT Services Continuity Plans and Solutions.

You will contribute to the maintenance in Operational Conditions of the Integral Business Continuity and Disaster Recovery Plans to be ready to be activated in case of crisis.

You will actively participate to group initiative and strategic programs linked to Operational Resilience.

- Crisis Management / Incident Management

You will contribute to the execution of the Crisis Management Process as technical referent and referent on geographical area. According to the yearly plan and crisis risk scenarios, you will be associated to the organization of the tests and support the Incident Management team during those tests.

You will support the Incident Management Team, ensuring agreed-upon processes and plans are followed in case of Crisis activation.

- Business Continuity (BC) Management





You will contribute to the design and the description of the Business Continuity strategy and solution options with the Business Continuity Managers and determine the preferred option. You will contribute to the tests and exercises to ensure that the responses are well maintained and operational.

You will support the Business Impact Alignment with IT Service Continuity.

- IT Service Continuity Management

You will ensure the follow-up of the readiness of the critical IT systems in case of disaster by consolidating information of implementation of solution, test dates, level of maturity, ownerships, etc You will follow up the remediation action identified in the transversal controls and make sure that they are resolved in your geographical area and your area of technical expertise.

You will support Operational Resilience Officer to help them to answer to the request of the entities on your technical area of expertise.

Experience

- General understanding of Business Continuity Management lifecycle.
- General understanding of Group Operational Resilience processes and tools required to undertake the role.
- Experience and knowledge of IT Operations and IT Continuity Service Management
- General understanding of a product-based organization.

Technical Skills

- Risk Management frameworks
- Business Impact Analysis
- Disaster Recovery planning
- Incident response procedures
- Training skills
- Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing would also be beneficial.

Soft Skills

- Strong communication
- Stakeholder management,
- Problem-solving,
- Ability to remain calm and focused under pressure,
- proactive and collaborative approach,
- ability to adapt to evolving challenges and organizational needs.

📌 Technology Resilience Lead - MADRID
🏢 Axa Group Operations
📍 Madrid