Aftersales Technical Support and Training Engineer

Country: Spain

Purpose of role

- Build good image by providing efficient and professional technical support across the CEE region.
- Committed, results driven and profit and customer satisfaction oriented,

Responsabilities

- Supports aftersales management with technical training plan definition and takes initiatives with implementing technical training.
- Handling technical inquiry tickets via OEM platform and secure related KPI
- Acts as industry expert and supports both internal and external stakeholders with all the technical inquiries
- Concise and structured communication with OEM and Dealers about technical/quality issues
- Support product quality/development teams in view improved MG products and services
- Technical Information and Bulletin management
- Instruct dealers to work in accordance with MG standards/procedures (diagnostic and warranty policy)
- Active contribution in maintenance price calculation, developing standards, processes, and procedures in automotive aftersales business: wholesale and retail procedures for PDI, quality inspections, insurance claims, warranty claims,



spare parts ordering, CSI, technical training for sales staff, developing and delivering training programs for: technical, spare parts and warranty

Requirements

(core competencies/additional skills/qualities)

- Engineering degree related to automotive, mechanics and/or electronics
- 5 years of experience in automotive technical assistance/diagnostic (troubleshooting)
- Automotive High Voltage Systems knowledge and certification
- Skilled with the use of automotive diagnostic tools
- Customer Focus (dealer and final customer)
- Fluent in Spanish and English (spoken & written) ，other language ( Portuguese) would be advantageous.
- Have knowledge of Spain regional regulatory requirements on warranty, service pack and etc.
- Strong and accurate technical assessment/judgement abilities
- Logical thinking and strong capability of problem analysis.
- detailed oriented.
- This position will be based in Spain and intensive traveling would be required.

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📌 Aftersales Technical Support and Training Engineer (Pozuelo de Alarcón)
🏢 Mg Motor España
📍 Pozuelo de Alarcón