About the job

We are seeking a Sales Manager to develop and implement sales strategies that drive revenue growth and expand Royal Jordanian’s market presence. The role is responsible for leading sales teams, managing relationships with travel agents and business partners, analyzing market opportunities, and ensuring exceptional customer service while achieving sales and revenue targets.

Duties & Responsibilities:

- Develop and implement sales strategies to increase sales and grow the business.
- Set sales targets and monitor team performance to ensure objectives are achieved.
- Establish, develop, and maintain strong relationships with travel agents and business partners.
- Analyze agent performance and identify opportunities to improve sales results.
- Conduct market intelligence activities and assess customer demand and market needs.
- Monitor competitor activities, performance, and industry best practices.
- Provide customers and trade partners with accurate information on flights, fares, schedules, and travel regulations.
- Handle customer requirements professionally and resolve complaints to maintain high customer satisfaction.
- Lead, motivate, coach, and support sales and reservations staff to achieve operational and revenue goals.




- Train newly hired employees and ensure compliance with company procedures and service standards.
- Prepare periodic sales and performance reports for management.
- Collaborate with internal stakeholders including Revenue Management, Planning, Finance, and Marketing to maximize business opportunities.

Knowledge & Skills Required:

- Excellent communication and interpersonal skills.
- Strong leadership and team management capabilities.
- Problem-solving and decision-making skills.
- Negotiation and relationship management skills.
- Strong planning and organizational abilities.
- Ability to work effectively under pressure in a dynamic environment.
- Excellent customer service orientation.
- Strong analytical and market assessment skills.
- Proficient computer skills, including Microsoft Office applications.
- Excellent command of English, both written and verbal.

Qualifications:

- Bachelor's degree in Marketing, Business Administration, or a related field.
- Minimum 5 years of experience in sales, preferably within the aviation or travel industry.
- Proven experience leading teams and achieving sales targets.

Only candidates under consideration will be contacted.

📌 Area Sales Manager - madrid
🏢 Royal Jordanian
📍 Madrid