OverviewPor favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés.In this role you oversee end-to-end managed services delivery for client contracts, ensuring satisfaction and profitability. You work with cross-functional teams to meet SLAs and quality standards, while proactively managing risks and identifying growth opportunities. You’ll coordinate service delivery across sites and offerings, providing clear communication to clients and internal stakeholders. This position combines project oversight, technical guidance, and contract governance in a remote setup across Spain, with a focus on sustainable client value and service excellence.ResponsabilidadesEnsure services are delivered per defined SLAs and service definitions, driving client satisfactionAct as primary client contact for inquiries, escalations,



and feedbackTailor services to client needs by understanding their business objectivesOversee delivery of managed services and uphold quality standardsCollaborate with technical teams to resolve issues promptlyMonitor client satisfaction and drive continuous service improvementsDevelop account plans to strengthen engagement and retentionIdentify upsell/cross-sell opportunities and manage new service implementationsRequisitos principalesSeasoned experience in managed services and client managementStrong project management and ITIL familiarityExcellent communication, negotiation, and problem-solving skillsFinancial xhfqzwm acumen for budgeting, forecasting, and billingEnglish and Spanish proficiency (mandatory)Experience aligning service delivery with contracts and complianceAbility to work under pressure with strong organizational skillsclient-centric mindsetproactive problem-solvingcross-functional collaborationITIL or equivalent service management frameworkproject managementinfrastructure, cloud, security knowledge

📌 Senior Service Delivery Manager - Remote (Les)
🏢 Jobrapido
📍 Les