In this role you drive the end-to-end CRM tech stack across multiple markets to boost customer engagement and growth. You’ll partner with marketing, product and engineering to deliver data-driven automations and scalable CRM solutions. Your work ensures data quality, efficient workflows, and strong vendor management while supporting multi-market expansion. This is a hands-on, cross-functional position with a clear impact on growth and customer experience.Adaptable working arrangementsSabbatical & special leave policiesMobility CreditHealth InsuranceEmployee assistance programLead the technical design, implementation, and optimization of CRM systems at scaleCollaborate with marketing, product and engineering to align CRM solutions with business goalsDevelop and maintain CRM infrastructure, automate workflows and integrations, and enable personalizationEnsure data quality, integrity,



and compliance via audits and analysisTroubleshoot CRM performance issues and optimize system functionalityAnalyze CRM data to generate actionable insights and recommendationsManage technical vendors and maintain system documentationWrite SQL and Python scripts for segmentation and ETL processesOversee multi-market CRM across 9 markets and coordinate with North American engineering teams3+ years of multi-country CRM experience, preferably in ride-hailing, mobility, or food deliveryHands-on experience configuring and optimizing CRM platforms (Braze) for mobile appsStrong analytical and problem-solving skills with a data-driven mindsetExperience with API integrations and understanding of data structures and microservicesExcellent stakeholder management and English communication skillsExperience or interest in lifecycle marketing or product management is a pluscollaboration across functionsBrazeSQLHTMLSenior CRM Technology Manager (F/M/D) - barcelona
- barcelona, catalunya, es#J-18808-Ljbffr

📌 Senior Crm Technology Manager (F/M/D) - Barcelona
🏢 Freenow
📍 Barcelona