Location: Madrid, ES SpainDepartment: OtherMinor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s integral travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli.As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.Functions- Continuous evaluation, through listening, monitoring, etc.- Feedback Individual/group sessions with agents.- Management - Coordination and continuous monitoring of the team of agents.- Creation and monitoring of action plans to achieve objectives.- Constant reporting to platform managers.- Control of the sizing and balance of the workload.- Resolution of doubts and incidents.- Team management and motivation.- Quality Management.What are we looking for?- We are looking for an experienced Call Center coordinator for a team of agents.- Oriented towards objectives and results.- Native/Bilingual Level of English- Communication skills, persistence, ability to work in the face of challenges, initiative and decisionmaking, with leadership capacity.- Teamwork.- Be a goal-driven, determined person being able to meet deadlines and work well under pressure.- Have the ability to effectively multi-task and juggle multiple responsibilities at once.- Organized and methodical person.- Critical thinker and problem-solving skills essentialOffered- Integration into a dynamic team, focused on excellent service.- Remuneration according to the position.- Continuing Training Plan to enhance professional development- Access to the e learning training platform- Commissions as a percentage of objectives.- Possibility of functional, national and/or international mobility- Incentives and Benefits Plan.- Ticket Restaurante.Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.Stay tuned for Europe & Americas latest updates on social channels.#J-18808-Ljbffr

📌 Coordinator Cro Madrid
🏢 Hesperia Group
📍 Madrid