Описание:

eDreams ODIGEO operates a general travel subscription platform powered by a proprietary AI platform. Its Prime programme provides members with a multi-product travel offering including flights, hotels, rail, dynamic packages, and car rental across multiple markets.

Задачи:
- Design intuitive solutions for complex end-to-end processes, including automated flight changes and subscription retention
- Improve internal agent tools and customer self-service experiences using user insights
- Use qualitative and quantitative research, market trends, and best practices to inform design decisions
- Participate in user research activities and usability studies
- Connect design strategies with business goals, KPIs, metrics, and measurable outcomes
- Use Service Blueprinting to design interconnected service levels, internal processes, and tools
- Lead Voice AI and chatbot flows for phone and chat interactions
- Translate business rules and technical constraints into visual flows and diagrams
- Design corner cases and error-handling experiences




- Provide functional specifications to front-end engineers
- Contribute to the Design System to support scalability and code consistency
- Align with operations and product leads on operational KPIs, SLAs, and performance metrics
- Manage stakeholder expectations throughout the project lifecycle
- Communicate design value and influence stakeholders through user experience and KPI impact.

Требования:
- 5+ Years of experience in Product Design, including substantial experience with B2B, SaaS, Enterprise Tools, or complex Fintech/Logistics products
- Proven experience mapping complex end-to-end user and agent journeys across digital and operational touchpoints
- Ability to understand how changes in one part of a flow affect the broader ecosystem
- Practical and conceptual understanding of Voice and Chatbot interaction patterns, multimodal models, and prompt design
- High proficiency in visualizing complex logic with tools such as

📌 product designer for travel subscriptions (Barcelona)
🏢 Enfint
📍 Barcelona