Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Working Team Leader in Barcelona (on-site), you will be part of our team of game-changers. This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

The opportunity

We are hiring a Working Team Leader agent for our EU market to our international Customer Experience team based in Barcelona

Your impact

Reporting to the Manager of Customer Experience EU, you will ensure a top-quality service to our customers in Europe and contribute to the company’s success.

Identify and assess customers’ needs (consults, after-sales requests...)



to ensure satisfaction.

Manage customers' communications and reply to the requests by email and chat.

Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies.

Take care of customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.

Build sustainable relationships and trust with customers through empathy and open and interactive communication.

Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.

Monitor and report on customer service performance, and any recurring issues that require attention so we can continue to provide exceptional customer service.

Identify and feedback on potential functions that will improve customer service, throughout a customer's lifetime.

Ensure contractual

📌 Working Team Leader (Bellprat)
🏢 Concentrix
📍 Bellprat