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The Position
Are you ready to be at the forefront of our diagnostic solutions? As a Field Application Specialist (d/f/m) you will be responsible for supporting customers of all the assays and reagents from the Roche Sequencing Solutions product portfolio. You will be the direct contact for application-related inquiries from our field staff and our customers in hospitals, research and private laboratories.
You will become part of a highly qualified service team and will be working closely with the wider team and all other areas of Roche to provide excellent support for our customers.
Together,
we manage the rollout and support of our new SBX platform, supporting each other through peer-to-peer knowledge sharing. In our team, personal responsibility and a passion for technical precision in the field of genomics are what truly count.
Your Main Responsibilities
Application support for all Roche Sequencing Products and Assays
Installation support and customer training for Roche Sequencing Systems together with the Service team
Troubleshooting onsite to answer inquiries and resolve problems
Co-creating and conducting customer application trainings
Assisting the local sales and marketing organizations with your expertise
Working with liquid handlers and their respected vendors
Monitoring the service processes and overall product/system quality
Attending internal meetings and events (remotely and in person) as well as external events (seminars, conferences etc)
Monitoring our service processes and overall product/syste
📌 NGS Field Application Specialist (Madrid)
🏢 Roche
📍 Madrid