Job Title

Customer Service Representative (Spanish - Speaking) On Site TR02

Job Title

Customer Service Representative (Spanish - Speaking) On Site TR02

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed

What You Will Do In This Role

As a Customer Service Representative on our team,



you will:
- Respond appropriately tocustomers’requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner
- To attend regular Team Meetings
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go b

📌 Customer Service Representative (Barcelona)
🏢 Concentrix
📍 Barcelona