Factorial HR in Barcelona is seeking a Quality Assurance Manager to lead our CX Quality team who ensure high-quality customer interactions across the organization.
You will own the QA programme end-to-end, drive automation from manual auditing, calibrate scorecards, and partner with Product/AI to close gaps. This role emphasizes data-driven improvements and measurable impact on performance.
📌 CX Quality (Barcelona)
🏢 Factorial Hr
📍 Barcelona
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