Experteer Overview
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As Logistics Operations Manager, you will oversee Pan-European logistics for TikTok merchants, aligning 4PL partnerships and SOPs to optimize cost and delivery experience. You’ll lead merchant onboarding, training, and issue resolution while driving data-driven growth in European 4PL penetration. You’ll plan network design and routing to balance efficiency and cost across Germany, France, Italy, Spain, and other markets. This role shapes scalable cross-border logistics.
Compensaciones / Incentivos
• Oversee daily logistics operations, costs, timeliness, and carrier partnerships across Pan-European routes; continuously optimize SOPs for handover milestones
• Serve as the POC for merchants, addressing onboarding, system integration, shipping error reporting, pickup handover, and coordination; conduct merchant training and outreach
• Track merchant 4PL penetration growth,
deliver insights and root-cause analysis, identify blockers, and collaborate with BD to hit scale targets
• Plan Pan-European segmented logistics network; design order allocation routing to improve long-term efficiency and cost across European markets
Responsabilidades
• Bachelor or higher in logistics, transportation, or operations management
• ≥5 years in logistics operations with knowledge xghoner of data integration, first-mile pickup, parcel sorting, line haul, courier delivery, returns, and customs clearance
• Strong merchant communication and problem-solving skills; prior training/onboarding experience is a plus
• Strong data analysis capability to identify growth opportunities and operational issues
• Fluent in Chinese and English for communication with merchants and providers
Requisitos principales
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📌 TikTok Shop (Madrid)
🏢 Tiktok
📍 Madrid