Are you a Microsoft Contact Centre as a Service (CCaaS) Lead Software Engineer seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for
- Provide technical leadership and guidance to Software Engineers and SDETs across build and support squads.
- Act as the technical liaison with clients, ensuring clear communication of progress, risks, and technical decisions.
- Drive the delivery of new features, customizations, and enhancements within the Dynamics 365 CCaaS platform.
- Lead troubleshooting, issue resolution, bug fixes, and performance optimization in production environments.
- Collaborate with architects, business analysts, and security teams to deliver scalable and reliable solutions.
- Promote DevOps best practices, automation, monitoring, logging, and CI/CD pipelines across squads.
- Ensure compliance with design principles, coding standards, and configuration-over-customization best practices.
- Mentor engineers and foster a culture of continuous learning, collaboration, and technical excellence.




- Years' experience: minimum 10 years in a similar role.
- Strong experience with Microsoft Dynamics 365 Contact Center (CCaaS).
- Strong experience with Dynamics 365 CRM.
- Strong experience with Power Platform.
- Excellent communication and stakeholder management skills.
- Experience working in Agile environments and DevOps practices.
- Experience leading technical teams and collaborating across multiple squads.
- Azure knowledge is highly desirable.
- English: Advanced (C1).
- Remote Work: Up to 2 days per week.
- Permanent contract - We offer indefinite contracts from the first day.
- Pay and benefits - Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
- Work from home options - We offer you a financial support every month for your working from home expenses, if your position all

📌 Lead Software Engineer (Madrid)
🏢 Tata Consultancy Services
📍 Madrid