Are you a Microsoft Contact Centre as Services (CcaaS) Platform Engineer in Madrid seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
- Develop and enhance integrations between MS Dynamics 365 CRM, Azure services and broader cloud ecosystem services.
- Develop Power Platform components including Power Apps, Power Automate and Power Platform Admin Centre.
- Manage Azure Event Grid configurations related to the contact centre platform.
- Develop and hand over MS Dynamics 365 CRM custom APIs supporting integration and automation.
- Develop and enhance chatbot solutions using Microsoft Copilot Studio.
- Develop and enhance voice channel configurations using Azure Communication Services and Event Grid.
- MS Dynamics 365 CRM
- Power Platform
- Power Apps
- Power Automate

Years' experience: 4+ years

Required skills:
- CCaaS
- D365 CRM
- Power Platform

Nice to have:

Workplace:



Hybrid — Madrid

Work Schedule: 09:00-18:00 (including 1 hour lunch break), on call

Permanent contract - We offer indefinite contracts from the first day.

Pay and benefits - Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).

Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace

Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.

Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.

Bring your buddy - If you have referred a friend for a

📌 Microsoft Contact Centre as Services (Madrid)
🏢 Tata Consultancy Services
📍 Madrid