Account Support Manager
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Who We Are:
Hewlett Packard Enterprise is the general edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
- Be a reference for the customer and lead the delivery team and resources for assigned accounts
- Be responsible for cost of delivery and total customer experience
- Monitor the actual service level vs.



the defined and agreed SLA
- Proactively propose improvements and changes to the customers’ IT environment
- Provide consultative IT Advice, collaboration, and operational best practices sharing
- Use proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive services
- Know the IT environment of the customer from an end to end point of view in order to facilitate customers’ business targets within the boundaries of the support contract
- Conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts
- Support the customer in problem/escalation management
- Identify upselling opportunities, support growth, profitability and account retention
- Work closely with Sales and Pursuit teams supporting cross BU strategi

📌 Account Support Manager (Las Rozas de Madrid)
🏢 Hewlett Packard Enterprise Development
📍 Las Rozas de Madrid