It's fun to work in a company where people truly BELIEVE in what they're doingJob Description:About Ingram MicroIngram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage , we enable smarter, faster, and more scalable ways to do business. Together, Let’s shape tomorrow by driving technology forward and creating real impact across the globe.Join Unified Support at Ingram Micro and help keep general technology running smoothly through collaboration, problem‑solving, and real customer impact.We are looking for a Senior Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex product issues, and contributing to continuous product and process improvement. You will be deeply embedded in our product ecosystem, collaborating across engineer ing, product,



and customer-facing teams to ensure a top notch customer experience.Key Responsibilities:Responding to complex inbound Technical service requests over the phone and email per day directly with customers.· Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.· Reproduce issues, conduct root cause analysis, and work closely with engineer ing on bug fixes and feature requests· Create and maintain internal runbooks, FAQs, and technical documentation· Lead incident response or participate in on-call rotation for critical issues· Identify support trends and partner with Product & Engineer ing on long-term solutions· Accurately and efficiently log all issues and status updates in our internal tracking system.· Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success.· Supportin

📌 Sr Technical Support Engineer (Bellprat)
🏢 Ingram Micro
📍 Bellprat