Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Do you have a passion for hospitality and a sharp eye for tech? Join our International General Hospitality IT Support team From resolving system issues to optimizing configurations, you’ll be the bridge between hotel teams and backoffice tech solutions.
Team Mission
We’re looking for tech-savvy, hospitality focused individuals to join a new team within our Hospitality IT Support area. If you come with a background in hotel operations like Front Office and M&E;, this may be for you.




The primary purposes of the Application Support Specialist role are:
- Gain a deep technical knowledge in RHG’s central PMS application, based on SAP TMSForHotels product, named EMMA after RHG’s moto: Every Moment Matters.
- Understand both RHG and your specific Hotels business processes and structure to provide relevant and valuable support to the organization.
- Provide first level support for application errors in EMMA based on the available knowledge materials and individual/team knowledge.
- Acting as an EMMA ambassador and single point of contact for the hotels requiring technical support with the application.
- Interact with 3rd party suppliers and other support teams to resolve incidents, acting on behalf of the end user to guarantee a resolution is achieved.
- Perform on demand configurations in the PMS application requested by the hotels.
- Document new processes and troubleshooting documents for both the team and end

📌 Hospitality Application Support Specialist- English (Madrid)
🏢 Radisson Hotel Group
📍 Madrid