Are you a Dynamics 365 Developer (CCaaS) seeking a new interesting challenge?
If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
- Design, develop and configure Microsoft Dynamics 365 Customer Service and Contact Center solutions.
- Develop Power Platform solutions using Power Apps, Power Automate and Dataverse.
- Implement complex case management workflows, routing logic, SLAs and business process automation.
- Design and develop integrations between Dynamics 365 CCaaS and enterprise systems using Azure services.
- Configure and enhance omnichannel capabilities across Chat, Email, Voice, WhatsApp and Webforms.
- Develop chatbot and voice bot solutions using Microsoft Copilot Studio.
- Collaborate with architects and DevOps teams to support CI/CD, ALM and environment promotion strategies.
- Microsoft Dynamics 365 Customer Service / Contact Center
- Power Platform




- 4+ years of experience developing Microsoft Dynamics 365 Customer Service / CCaaS solutions, with hands‑on expertise in Dynamics 365 customization, Power Platform, omnichannel services and customer service environments.
- Experience integrating enterprise applications through Azure services, following DevOps, ALM, security, compliance and data governance best practices.
- Strong professional proficiency in English.
- Workplace: TCS Office in Madrid - 40% Remote.
- Work Schedule: Business Hours.
- Permanent contract - We offer indefinite contracts from the first day.
- Pay and benefits - Competitive salary and a versátil compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
- Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace
- Opportunity knoc

📌 Dynamics 365 Developer (Madrid)
🏢 Tata Consultancy Services
📍 Madrid