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The Position
Job description
As a Customer Integration Engineer, you are the bridge between Roche’s cutting-edge Business Units and our enterprise AWS Cloud Platform. Your goal is to ensure that our internal partners don't just "use" the cloud, but leverage it to its fullest potential.
As a Customer Integration Engineer in Roche Cloud Platform AWS you will:
- Be very familiar with the business units allocated to you to support (e.g. gRED & pRED Computational Science CoE, Pharma Commercial, etc) acting as first contact point and translating their pain points into actionable features or fixes for the platform.
- Know very well the capabilities of the platform and help with the implementation, migration or troubleshooting of complex use cases.
- Be able to provide support continuity by taking over major incidents from the colleagues in other time zones.
Description of the area
Job Responsibilities
- Scope / (Content Leadership): Manages integration for specific, defined Business Units (BUs). Acts as the primary "how-to" expert for platform features.
- Accountability/Problem Solving: Accountable for BU satisfaction and supports the RCP Managed Service Provider with incident resolution. Solves complex technical hurdles using existing platform tools.
- Stakeholder Management: Interfaces with BU engineers and Product Owners. Focuses on translating technical "pain points" into fixes.
- Impact/Strategy: Impact is felt through increased BU efficiency. Focuses on the immediate roadmap.
- Business/Technical ability: Str
📌 Customer Integration Engineer (Madrid)
🏢 Roche
📍 Madrid