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La position
Are you ready to be at the forefront of our diagnostic solutions? As aField ApplicationSpecialist (d/f/m)you will be responsible for supportingcustomers of all the assays andreagents from theRoche Sequencing Solutionsproduct portfolio. You will be the directcontact for application-related inquiries from our field staff andour customers in hospitals,research and private laboratories.




You will become part of a highly qualified service team and will be working closely with thewider team and all other areas of Roche to provide excellent support for our customers.
Together, we manage the rollout and support of our new SBX platform, supporting each otherthrough peer-to-peer knowledge sharing. In our team, personal responsibility and a passionfor technical precision in the field of genomics are what truly count.
Your Main Responsibilities
- Application support for all Roche Sequencing Products and Assays
- Installation support and customer training for Roche Sequencing Systems together with the Service team
- Troubleshooting onsite to answer inquiries and resolve problems
- Co-creating and conducting customer application trainings
- Assisting the local sales and marketing organizations with your expertise
- Working with liquid handlers and their respected vendors
- Monitoring the service processes and overall product/system quality
- Attending internal meetings and events (remotely and in person) as well as external events (

📌 NGS Field Application Specialist (Madrid)
🏢 Roche Holding
📍 Madrid